Refund policy

At ELEV8, we are committed to providing our customers with high-quality products and services. As such, we have a no refund policy. All sales are final and non-refundable.

Damages & Issues Policy

At ELEV8, we are committed to ensuring that every customer receives quality products and exceptional service. If your order arrives damaged or you experience any issues, we’re here to make it right.

Please review our policy below:

Inspect Your Order Promptly
Upon receiving your order, please inspect all items carefully. If you notice any defects, damages, or receive the wrong item, contact us within 7 days of delivery so we can evaluate the issue and take the appropriate steps to resolve it.

How to Report a Problem
To report an issue, please email us at elev8.wearllc@gmail.com  with the following details:

• Your order number

• A brief description of the issue

• Clear photos of the item(s) and packaging, showing the damage or problem

Resolution Options
Once we assess your claim, we may offer one of the following:

• A replacement of the damaged or incorrect item

  • A store credit

  • A full or partial refund

  Exceptions & Notes

  • Damage caused by improper care, accidents, or wear and tear is not covered.

  • All items must be unworn, unwashed, and in their original condition to be eligible for replacement or return due to damage.

  • Claims made after the 7-day window may not be eligible for resolution.

  We value your trust in ELEV8, and our goal is to ensure you feel confident and comfortable in every purchase.